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F.A.Q

If you have questions regarding hiring a Virtual Assistant and the process of working together, please see below some helpful answers to frequently asked questions. Contact me if you have any other enquiries.

Frequently asked questions

Do I Need to Sign a Contract?


Yes, there will be a contract in the beginning to bind our agreement and terms that we have discussed. You can cancel at any time by providing 14 days notice to cancel your plan and services with us.




Can I Transfer Unused Hours to the Following Month?


All billed hours will be used within the alloted timeframe and any unused hours are not refundable. The hours cannot be transferred to the following month. This does not apply to the pay as you go option.




How Are Payments Processed?


You will be invoiced per week if you havd agreed to a set amount of hours per week/month and the payment terms are 7 days. If you have casual, sporadic work that you need done on a casual basis, you will be invoiced when that work is completed and payment terms are 7 days. Accepted payment is bank transfer, details will be included on the invoice. You will be updated on the used hours and if more are needed, you will be contacted regarding this and billed accordingly.




How Can I Check Progress Of My Work?


We use various programs and online portals to track time, project management and tasks, so we can provide you with a report summary to display what work has been completed and how many hours have been used and that are remaining. You will also be notified if the purchased hours are running low.
Once the job or project has been completed, you will be provided with all the relevant content, as long as all invoices and outstanding payments are cleared.




Is a VA Worth the Money?


Absolutely. Whilst it may be an additional expense for your company, it is less expensive than paying a full time employee for the same role and if you're a small company or a start up business, then you may not need someone full time to begin. By hiring a virtual assistant, you will get back freedom to do other things and not worry about the mundane daily tasks you have to do.




Do You Outsource or Are Jobs Managed In-House?


We do not outsource. Any work that you provide to us is completed in-house by The Executive VA. Although our business is based online, we are located in Melbourne, Australia, and you can be rest assured that your project/job/tasks are completed by us.




I Have a Project/Large Scale Job I Need Done, But I'm Not Sure How Many Hours It Will Take.


Let's have a chat about what work is required and how a VA can assist your project. If the hour bundles are not enough to complete your workload, we can discuss an option for more hours over an extended timeframe if required. Enquire within.




Can I Refer a New Customer to You?


If you are an existing client of mine, you can refer a new client to me and you can benefit!
Once they have agreed to work with me and after they have paid their first invoice, you will get a FREE hour of my time to be used on tasks/work you have.
For more information, check out the Referral page on my website.